Wakaru opens the world’s first online store for the sale and distribution of USM online courses

Wakaru opens the world’s first online store for the sale and distribution of USM online courses – supporting organizational growth and better service management

Wakaru, an expert in service management and skills development, has exclusively launched an online store offering Unified Service Management (USM) online courses for both Finnish and international organizations.

This launch supports Wakaru’s mission, ”Committed to Better Service Management,” by providing organizations with a flexible and cost-effective way to improve their service management in rapidly changing environments.

SURVUZ Foundation: “Wakaru’s expertise convinced us”

SURVUZ is responsible for the development and global promotion of the USM method. The foundation selected Wakaru as its strategic partner based on its expertise and international experience.

“We were looking for a partner who could bring USM online courses to a wider audience. Wakaru’s experience in service management training and international projects convinced us that they are the right partner to take USM Foundation training to a global level,” says Jan van Bon, Executive Director of SURVUZ Foundation.

USM – A modern and efficient way to manage services

Many organizations struggle with outdated frameworks and models, even as the need for service management development continues to grow. USM provides a contemporary and clear solution:

Enhancing collaboration: reduces silos
Standardizing models: clarifies processes
Cost-effectiveness: reduces the need for heavy and expensive certifications
Improving customer experience: boosts organizational performance
Sustainable service management: creates a scalable and evolving foundation for the future

USM does not exclude service management frameworks but forms a solid base alongside ITIL, COBIT, or other models. By first establishing the USM method, a clear and flexible management system is created – like the foundation of a house, upon which additional layers can be added with ease.

Wakaru makes USM training easily accessible

USM is already widely used internationally. For example, the Dutch government has chosen it as the foundation for its national public sector service architecture (NORA, European Interoperability Framework). Now, Wakaru is bringing USM online courses for the first time through an online store available globally.

The courses include:

🌍 Online course materials in English
📚 Comprehensive study materials in English, Dutch, German, and Spanish
👩‍💻 Access to a learning platform with live interaction opportunities and coaching options
💡Support from industry experts and the opportunity to join the international USM professionals’ community
🎓 The opportunity to complete the USM Foundation certification exam

Wakaru – An experienced partner in skills development for organizations

Wakaru is not just a training provider, but a long-term partner for organizations that want to develop their service management in a sustainable and effective way. Wakaru’s experienced trainers and strong network of experts help organizations implement best practices in service management, build functional models, and sustainably enhance their service management capabilities.

“We are excited to integrate the agile and approachable USM method into our skills development offerings. The exclusive global rights to USM Foundation online courses are a great show of confidence. We want to help organizations build a modern and effective service management foundation,” summarizes Wakaru’s Business Director, Johanna Rakemaa.

For more information and the online store

🌍 Online store
📧 Johanna Rakemaa, johanna.rakemaa[a]wakaru.fi

Join us in advancing service management and ensure your organization’s competitiveness in the future!